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Client Services Specialist

If you love talking with people and you love beautiful homes, this is the role for you. As one of the keystone members of our organization, you create the first impression our customers receive of Normandy Remodeling; setting the tone and the high standards of customer service that our clients can expect on their journey toward a reimagined home.

Normandy Remodeling is one of the largest home remodeling companies in the country, and still growing. We specialize in major home remodels and additions across Chicagoland with a reputation for high quality construction, exceptional customer service, and stunning design. Our company has been featured on the cover of magazines, earned dozens of design awards, and currently holds a 94% customer satisfaction rating.

  • As our Client Services Specialist, you will be responsible for:

    • • Discussing potential remodeling projects with customers in-person and over the phone to determine if their remodeling needs are a good fit for our services
    • • Management of our customer gift programs
    • • Administrative support tasks for our design, architecture, construction, and accounting departments
    • • Supporting our showroom and design team as needed including:
    • o Greeting customers, vendors and guests
    • o Assisting in events, occasionally on evenings and Saturdays at both our Evanston and Hinsdale locations



    A large portion of your time will be spent talking with customers on the phone or in-person about their potential remodeling projects. We will provide training about the design-build remodeling experience that we offer, although you will find that an eagerness to learn about the interior design world and an enthusiasm about home renovations will lead to a deeper level of satisfaction and success in your role.

    You will create our customers’ first impression of our organization so a friendly, polished, and professional demeanor is a must.

    To be successful in this role you should have:
    • 5+ years experience in customer service or customer facing interactions
    • 2+ years experience in an administrative or data entry capacity
    • Excellent written and verbal communication skills
    • Clear, intelligible speech
    • Exceptional organizational skills and attention to detail
    • Ability to lift 25 pounds

    This position is full-time, onsite at our Hinsdale office & Design Studio. Typical work hours are Monday-Friday from 8AM to 5PM, although an occasional evenings or Saturdays may be needed at either our Hinsdale or Evanston Design Studios.

    Salary is $50,000-$60,000 depending on experience. We offer health insurance, 401(k), a flexible schedule and a positive and exciting work environment. Normandy Remodeling is an equal opportunity employer.

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Marketing & Event Coordinator

When you decided to get into marketing, this is the kind of job you hoped you would get. Sharing stories and images of gorgeous home renovations, representing a company you can be proud to call your own, reasonable hours, creative challenges without the stress, passionate co-workers, and the opportunity to learn and grow across nearly every area of Marketing.

Normandy Remodeling is one of the largest home remodeling companies in the country, and still growing. We specialize in major home remodels and additions across Chicagoland with a reputation for high quality construction, exceptional customer service, and stunning design. Our company has been featured on the cover of magazines, earned dozens of design awards, and currently holds a 94% customer satisfaction rating.

Our marketing challenge is to help people along their journey of deciding what to do with their house, and who to trust with the work. This is where you come in.

  • Here are the highlights of your role

    As a member of a small team, you’ll get to flex your creative muscles in nearly every aspect of marketing, making each day a unique challenge. In this position you will be responsible for:

    • Writing blog articles, press releases & award entries
    • Creating short form videos
    • Social media content creation & management
    • Customer conversations about potential projects
    • Event coordination

    You’ll work closely with the Director of Marketing, who is passionate about sharing her knowledge and experience to make you an even stronger marketer. You’ll be given direction and guidance, as well as the freedom and autonomy to create your best work. Whether you want to sharpen your video creation skills, indulge your inner Hemmingway, or create graphic design layouts for print ads and emails, your passions and interests let you take an active role in your professional development.

    What we’re looking for:
    • Bachelor’s Degree in Marketing or Public Relations
    • 5+ years professional writing experience
    • Excellent written and verbal communication skills
    • Experience with content creation software (ex: Adobe Suite)
    • Fluency in social media platforms

    Three to four days per week, you’ll be at our Hinsdale office and Design Studio, working with our talented designers and architects to create content that helps and inspires our future customers. One to two days per week are available to work from home.

    Occasional evenings and Saturdays are required for some events, but in exchange you’ll find a flexible comp-time structure that allows you to make the most of your time-off.

    Salary is $50,000-$80,000 depending on experience. We offer health insurance, 401(k), a flexible schedule and a positive and exciting work environment. Normandy Remodeling is an equal opportunity employer.

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Architectural Designer

You’ve got the gift for design and love working with people, so why are you working in the background? Normandy Design Build Remodeling is looking for talented architects and design professionals with a passion for residential design to join our team.

In this role as an Architectural Designer, you will be focused primarily on meeting with homeowners to design home additions, home renovations, and interior remodeling in the Chicagoland area.  

Apply Now

  • Here are the highlights of your role

    Client facing – Most of your time is spent developing a relationship with a homeowner, refining the conceptual design, and working out a solution until it’s just right and they’re ready to proceed.

    Award-winning projects – Our marketing effort is centered around making you a design rock-star. So, we apply for awards on your behalf, and often win.

    Design development support – Work hand-in-hand with our design development department who create beautiful 3-D photo realistic renderings of your design work.

    Inspirational Design Studios – Love to pick out finishes and dive into the finer design details? Our design studios in Evanston and Hinsdale have everything at your fingertips.

    Selections support – Need help and support in making selections for your clients? We have two full-time design support team members whose focus is on helping you find the finishing touches that put your projects over the top.

    Flexible schedule – Once your training is complete, enjoy the flexibility of creating your own schedule.

    Online & in-person – Hybrid work platform means you can work in the office, at a design studio, or at home as best suits your needs. Client meetings can take place at a design studio or online as the clients and meeting needs dictate.

    No construction documents – Our in-house architecture department creates all construction documents, not you.

    Easy project pricing – Working with our pricing software, you’ll provide preliminary budget estimates for the project that you design.

    Design build – Normandy construction superintendents are on-site for your clients’ remodels daily, providing you and the client with nightly progress updates. Working together as a team, you problem-solve, collaborate and create together.

    Strong customer relationships – Our customer values one primary contact from start to end, so you stay connected throughout the project. This leads to fewer conflicts and misunderstandings, a stronger overall relationship, and ultimately, more referrals for you. Over 60% of our projects come from referral and repeat customers.

    Challenging design – Many of our customers live in historically significant homes that require design sensitivity and creativity.

    Finding the right place to work is about more than just the job, it’s about the community of people that surround you and the ethics and integrity of the company you’ll be joining. Here’s what makes Normandy Remodeling different from others in our industry:

    Reputation – Our reputation is everything to us, and we guard it fiercely. The trust we have earned, the value we provide, and the quality of our work has made us one of the top remodelers in the country. Our reputation is the key to our robust referrals and company growth.

    Integrity – Integrity is our guiding light. Honesty is paramount in all situations. We keep the best interest of our customers and our staff members at the forefront.

    Residential only – We exclusively remodel and add-on to existing homes, no new homes, no commercial work. Our focus is on additions, kitchens, bathrooms and whole home renovations for our clients.

    What we’re looking for:
    Architecture / Design Background – Preferably residential design, licensing is not required.

    CAD – AutoCad, Chief Architect, Sketchup or similar proficiency would be preferred.

    Communication – You should possess an ability to communicate well with others.

    Passion – Most important is an energetic disposition and a willingness to learn.

    We offer the tools, systems, flexibility, and support to make motivated people successful. If you’re passionate about design and driven to build quality, stunning projects for your customers, this is the right fit for you.

    Compensation for the position starts at $60,000-$80,000 depending on experience, plus bonus opportunity. Experienced and successful Normandy Architectural Designers earn in excess of $200,000 annually. We provide benefits such as a flexible schedule, health insurance, life insurance and 401(k). Normandy Remodeling is an equal opportunity employer.

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Kitchen And Bath Designer

Normandy Design Build Remodeling is looking for the newest member of our sales and design department as a Kitchen and Bath designer. If you’re passionate about design and driven to build quality, stunning projects for your customers, this is the right fit for you. Our work is exciting, fast paced, and very fulfilling.

In this role as a Kitchen & Bath Designer, you will be focused primarily on designing and selling kitchens, bathrooms, and interior remodeling to homeowners in the Chicagoland area.

Apply Now

  • Your responsibilities will include

    – Meeting with clients to develop design ideas for their home that suits their needs and their budget

    – Computing budget ranges and price estimates for the project that you proposed

    – Selecting and recommending finishes and products for the newly proposed space

    – Serving as a consultant to our clients and manage the relationship with homeowners, from initial contact through the construction of their project

    – Partnering with our in-house architecture and drafting team, and with our project superintendents, to ensure a successful home renovation

    You will meet with clients virtually and in-home, throughout the Chicagoland area, as well as in our inspirational Hinsdale and Evanston Design Studios. You will frequently work in communities with historically significant homes that require design sensitivity and creativity. Our focus is solely residential, with an emphasis on additions, kitchens, bathrooms and whole home renovations for our clients. Normandy Designers regularly win local and national awards for our remodeling excellence.

    We offer the tools, systems, flexibility, and support to make motivated people successful. We back up our salespeople with a dedication to quality and integrity, which equates to a high level of referral and repeat business.

    To be successful in this role, a minimum of 6 years of kitchen and bath design and sales experience is preferred. You should possess an ability to communicate well with others in a collaborative environment. 2020, AutoCAD or Chief Architect skills are also preferred. Most importantly, you should be energetic and have a willingness to learn.

    Compensation for the position starts at $50,000-$70,000 depending on experience, plus bonus opportunity with the potential to earn $150,000+. We also provide benefits such as health insurance, life insurance and 401(k). Normandy Remodeling is an equal opportunity employer.

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Residential Construction Superintendent

Normandy Design Build Remodeling is looking to add someone to our team with a real passion for residential construction, and who loves working with people. If you’ve worked in residential construction or remodeling, and are ready for a change, this job is right for you.

Normandy Remodeling exclusively performs residential additions and major remodeling, and the superintendent is a critical member of our team. Your role is to make the designer’s vision come to life, while working daily with customers who are living through construction. Superintendents typically cover a general geographic territory, and we’re currently searching for someone to assist our clients in Chicago and the Near North Suburbs.

Apply Now

  • You will be responsible for

    – Scheduling, supervising and managing various trades for multiple jobs at a time.

    – Communicating daily with each customer, keeping them updated about the job’s progress, answering questions and managing their expectations.

    – Making daily site visits to each of your customers’ homes to coordinate the tradespeople, solve any problems, and address any customer questions or concerns.

    The service and experience that customers receive during construction leaves a lasting impression, and successful communication and execution of the project is critical to creating happy customers, which in turn creates a strong referral base. Normandy Designers begin the relationship with the clients, and maintain the client relationship throughout construction. However, Superintendents are the primary source of contact for customers during the construction phase of their project. Our staff of architects and our expediters will support you with plans and purchasing assistance for each project.

    Our focus is solely residential construction, with an emphasis on additions, kitchens, bathrooms and whole home renovations for our clients. Normandy Remodeling wins dozens of local and national awards every year for our remodeling excellence.

    You know that you’re a good fit for this position if you have:

    – Hands-on experience in the trades or prior experience in other aspects of home remodeling

    – Excellent organization and planning skills

    – Superior communication skills, particularly digital communication (i.e. text, email, cell phones)

    – A love of problem solving

    – A passion for building and renovating

    – The ability to develop a strong relationship with a customer, while ensuring that the projects are completed on time and to our high standards & specifications.

    Compensation: Our project superintendents earn $55,000-$65,000 base salary, plus performance based bonus opportunities that finds many earning $85,000 or more. Benefits include: health insurance, dental insurance, life insurance, short & long term disability and 401(k). Normandy Remodeling is an equal opportunity employer.

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